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Frequently Asked Questions

Frequently Asked Questions

We make touring easy, with online tour scheduler, offering in-person, virtual and self-guided tours. Please be prepared to show Government Issued Photo ID to tour our community.

To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. combined income for the apartment must also reach at least 2.5X total rent.

You can submit your application anytime online or stop by during regular office hours to submit your application in person. We strive to process all applications in a timely manner and to be as efficient as possible, please submit all required documents at the time of your application. At the time you submit your application, a processing fee and document fee of $40 per applicant and a lease initiation fee of $300 will be due. If it has been longer than 7 days, please call the front office at 385-485-5449 and we would be happy to check on the status of your application.

We are excited for you to call The Austin home! Move-in expenses include your 1st month’s rent and security deposit. Any other service you have added on will also be due at that time. Wasatch has partnered with Jetty to meet your deposit requirements with a small, one-time payment. Learn more.

Your rent payment includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utility services such as water or electricity in your rental rate. To pay your rent, simply create a login to your resident service portal and you will be able to pay by electronic check, credit, or debit card. Never stress about making a payment by setting up automatic payments through our resident portal or pay your rent on your own schedule by taking advantage of our flexible payment options at

Build your credit by paying your monthly rent on time! Boost your credit for only $8.95 for a single person or you can bundle and save with two or more members for $14.95 a month. Learn more at RentPlus.Com.

Our residents are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction**. Non-emergency service requests are handled during regular business hours. You can request maintenance service from the convenience of your own home via our resident portal! You may choose to be present and give us a preferred time to come by or you may give us permission to enter in your absence. *Tip you can download our resident portal app for more convenience. Look up RentCafe Resident on your preferred app store to have easy access to your resident portal.

We are proud to call The Austin pet friendly!

The Austin is proud to offer a smoke-free environment, including all amenities plus indoor and outdoor spaces.

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Our team is always ready to answer your questions.